I want to send > International EU small packages in priority regime

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The small package is the domestic and international postal item containing goods with or without commercial value to which any correspondence documents can be attached; it may weigh up to 2 kg inclusively and follow the technological flow used for the letter mail service as provided by the Universal Postal Convention and the Letter Mail Service Regulations.

    File complaints

    For delayed, missed, damaged, or other malfunctions.

    For delayed, missed, damaged or other malfunctioning international postal items

    Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.

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    Attention! we don't take complaints via phone.

    021 9393

    021 9393 111 (for external calls)

    Daily between
    M - F: 0800 - 2000
         S: 0900 - 1300

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    Ask a specific question and we will answer it as soon as possible.

    Attention! Complaints are not accepted through the Customer Support form.
    If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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