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Here you find the most frequently asked questions about the Romanian Post services.

To find out what you are interested in, please type in the search box below a word related to the question you want to find an answer to.

Example: track&trace, complaints, forbidden objects etc.

FAQ

Find answers that interest you

Track& Trace service offers you the possibility of tracking (only on the Romanian territory) postal items sent with Romanian Post in every moment, available exclusivly for the services listed below.

In order to find out the status of a postal item, you need to click here and write in the search box, the item identification code which is formed by 13 characters of which the first and the last two are letters. This identificaton code has no spaces between characters.

Our national postal operators that provide the service offer information regarding the dispatch country and the destination country only. (www.upu.int –  UPU – Member countries) based on the posting number - for example: international postal parcel – CO006150666RO or EMS -EM001220590RO.

Track&Trace system is currently available for the services below:

Domestic:

Letter mail service that has insured mail as additional service

Letter mail service with acknowledgement of receipt that has insured mail as additional service

Printed papers service that has insured mail as additional service

Printed papers with acknowledgement of receipt service that has insured mail as additional service

Postal parcels service that has insured mail as additional service*

Postal parcels with acknowledgement of receipt service that has insured mail as additional service

Announed parcels

Prioripost

Prioripost – fixed insured value

Ultrapost

International:

Letter mail service that have insured mail and registered as additional services

Letter mail service with acknowledgement of receipt that has insured mail as additional service

Cash-on delivery letter mail service

Printed papers service that have insured mail and registered as additional services

Printed papers with acknowledgement of receipt service that has insured mail as additional service

M Bag that has registered as additional service

Postal parcels

Cash-on delivery postal parcels

Postal parcels with acknowledgement of receipt service that has insured mail as additional service

Ems


*based on commercial agreement only and under the condition that, at posting, these items are accompanied by the dispatch note that has the barcode preprinted on the basis of an electronic posting note.

In order to file an international or domestic complaint, please look at the bottom of the InfoPost form for the two links ( Domestic Complaints and International Complaints ), fill out the forms and send them. The links are to be found on the site main page and on the pages that describe our services, also.

You can also acces the forms by clicking one of the links listed below:

Domestic complaints form

International complaints form

Letters:

  • P.O. Boxes: only Standard mail items that their volume and size allow the insertion in the P.O. Box and are franked by applying postal stamps.

  • Any postal facility opened to the public (postal office, external postal desk, postal agency, rural constituency).

Postal parcels:

  • Any postal facility opened to the public (postal office, external postal desk, postal agency, rural constituency).

Prioripost (Express service):

  • Specialized: Postal subunits included in the PRIORIPOST network.

  • Items may be collected from the domicile/headquarters of the sender   (by telephone notification or based on commercial agreement) in county seats localities.

Essentially, our new website presents you commercial information about our products and services. The information is presented from the perspective of the user: the sender or the addressee. Also, the services dedicated to legal persons are to be found in a separate section. 

You can find complete information on the postal subunits that have customs assistance ( address, business hours and contact) in the following chart:

Romanian Post: postal subunits that have customs assistance

Please contact the postal subunit you previously chose before you pick up your mail item in order to make sure that you have fulfilled all the formalities and you have all the necessary documents to come into posession of the mail item you are expecting.

The currency used to express the maximum limits for the declared value for all international mail items is DTS (fr. Droit Tirage Spéciaux) or SDR (eng. Special Drawing Rights).

This currency was created by FMI in 1969 in order to supplement the existing financial reserves in the member countries.

international letter mail service category, international printed papers (books, newspapers, magazines, M bags, cecogram items), international postal parcels, international postal parcels with Acknowledgement of receipt or declared value.

Since this currency fluctuates, the maximum limits of the declared value which are found in the international postal items charts are indicative and calculated to an average exchange of 1 DTS= 5,5 lei.

This average exchange (1 DTS= 5,6 lei) is the basis of the tariff calculator for international items. The tariff for the declared value additional service displayed within this section, is merely indicative.

To find out the daily exchange, go to BNR exchange website, stating that the information is updated after 1 PM.

  • P.O. Boxes: only Standard mail items that their volume and size allow the insertion in the P.O. Box and are franked by applying postal stamps.

  • Any postal facility opened to the public (postal office, external postal desk, postal agency, rural constituency).

Specialized: 

In order to be accepted within the postal network, the insured mail items (insured content) must fulfill the following conditions:


1. To be manufactured so that they can not be spoliated except by affecting the packing or the seals.
2. To be properly sealed, on the envelope closing flap or x-shaped, on all sides, for envelopes, boxes or rolls, without covering the areas necessary for applying the writings or labels, as follows:

  • with a fine adherent band, individualized, which shall bear a print or a special uniform mark of the sender;

  • with a transparent adhesive band applied over the area where the sender has previously signed from 8 to 8 cm maximum.

3. To be sealed with wax seals, ink or other printing methods or with a sign of the sender; in this case, the distance between the seals must not exceed 4 cm in case of envelopes, respectively 8 cm in case of boxes or rolls.
4. To be sealed so, as the wax, ink or lead seals should be clearly and fully printed.
5. If the mail item is sealed according to the provisions of paragraph 2, and is tied with a band in x-shaped, it is not necessary to seal the band also.
6. The mail items presented as boxes must fulfill the following additional conditions:

the boxes must be made of wood, metal or plastic material, which must be resistant;

the walls of the wood boxes must have a minimum thickness of 8 mm;

the undersides and uper sides must be covered with white paper in order to write the addresses of the sender and addressee, the insured value and to apply the proper labels of additional services;

these boxes must be sealed on all the 4 sides as it is mentioned at paragraphs 2 - 4;

if the boxes are equipped with special locks, the sealing shall be applied only on the locks.

if necessary, in order to assure the inviolability the boxes must be tied in x-shaped with a rope or resistant band , without knots; the two ends of the band must be jointed by a wax or lead seal which shall bear the print or special mark of the sender.

7. The mail items sent as cases shall be sealed in the place provided for this purpose, on the caps; in case of metallic cases with special locking systems, the rope shall be inserted through the locking system, a double knot shall be made and the label – address shall be attached, and the ends of the rope shall be sealed using wax or lead bearing the print or special mark of the sender
8. If the mail item is presented as metallic case, suitcase, container, bag and is provided with a special locking system, the sealing shall be applied only on the locking and if it is provided with a special locking and sealing system, the mail items shall be sealed by a single wax or lead seal, applied on the ends of the band.
9. During processing, the mail items packed in cardboard boxes are sealed by an individualized or transparent adherent band applied on the closing flap of the box, round the box, as well as in x-shaped or net, according to the volume, content and weight.

The information of the postal address shall be written as follows:

  • Addressee/Sender – name and surname, for individuals, or name in print for legal entities (it is recommended to write also the father’s initial in certain situations);

  • name of the street (avenue, boulevard, street, alley etc.), building number, flat number, entrance, floor, apartment;

  • zip code and locality ( for rural areas firstly is written the locality, followed by the municipality)

  • county or district ( if the locality is the county seat and bears the same name as the county itself, the name of the county shall not be written)

 

Electronically monitored mail items and mail items for which preferential tariffs are granted for being sorted according to the zip code, shall be accepted at posting only if the zip code is written on them.

If the destination country uses other writing characters, it is recommended that the address is also written in those characters.

In order to identify the addressees (individuals) of domestic mail items which are not sent to their permanent residence, when writing their address there shall be mentioned:

  • mail items sent at the addressee's working place: after the name and surname of the addressee, there must be written the exact name of the department/division and position of the addressee, followed by the name and postal address of the institution where the addresses works;

  • mail items addressed to an addressee who is hospitalized or in a detention facility: after name and surname there shall be written any elements that allow the identification of the addressee, meaning the pavilion/ward/room (in case of hospitalization), date of birth and parents' names (in case of detention);

  • temporary domicile at another individual's place: name and surname of the addressee, name surname, address of the person the addressee lives at (e.g. Gheorghe Nicolae at Petrescu Ilie, followed by the latter's address);

  • "General delivery" mail items: the addressee's name and surname shall be written according to the personal information on the ID card and the contact point where the delivery must be picked up from, the zip code and county, written within the address;

  • mail items sent to the P.O. Box : addressee's name and surname, the contact point where the PO Box is rented, number of the PO Box, zip code and county; (for mail items sent to an undisclosed PO Box, it is not necessary to write the name and surname of the addressee);

  • mail items sent to addressees in military units: the name and surname of the addressee shall be preceded by the military rank and number of the military unit, contact point,zip code and destination county.

There shall not be admitted for posting insured mail items (insured content) addressed to addressees whose addresses or names are written with initials.

You can send money to another country by using one of our money transfer services that fits your needs best.

  • Eurogiro is the express service by which are made electronic payments in relation with all member countries that joined the Eurogiro payment system. Transit times are 4-5 working days. Service tariff is formed of: 2,50 RON (fixed fee) + 3% of the money order value.
  • EUROGIRO Cash International (E.C.I.) represents an international financial service provided by Eurogiro and UPU and performed via the Eurogiro network that allows clients to send and receive cash at the postal counter.The transfer is made in 2 bank working days in fast and safe conditions through the Eurogiro secured electronic system.The tariff is compund of: 2,50 RON fixed fee + 3,5% of the value.The amount is deposited in EUR, fees are paid in RON.
  • items must be inserted by the sender in an undamaged package (no cracks or clefts) which must comply with the weight, form and nature of the content as well as to the method and duration of the transportation and must be easy to handle;
  • the packaging and closing of the postal mailing must protect its content so that it can not be damaged by pressure or consequent handlings and it may not mix up with the content of other postal mailings, and the access to the content must be impossible without the spoliation action to be visible;
  • the metallic paper clips which serve at closing the mailings must not be pointed nor hinder the performance of the postal service;
  • it is forbidden to apply to the postal mailings other labels than those regarding the postal services or reusable postal stamps and labels.
  • postal mailings must have, on the package or wraper, enough spaces to write the service indications and to apply the labels.

COMPENSATIONS

Romanian Post is not responsible for any loss or damage of unregistered mail items.

In order to protect your valuable mail items, you need to pay for additional charges to cover for their insurance.

In the case of registered mail items which are lost or deteriorated, you are entitled to ask for compensation.

Compensation will be paid by Romanian Post accordingly to the legal provisions in force – G.O. no. 31/2002 as it has been approved with amendments and additions by Law no. 642/2002.

The compensation request can be submitted at any postal subunit accompanied by the postage proof (ticket or receipt) of the mail item in cause.

If you are not satisfied with the answer, you can address the isue to the Regional Director or at our headquarters in Bucharest– Dacia Blvd. No 140, sector 2, zip code 020065.

If you are not satisfied with the answer or if the deadline for receiving the answer has passed, you have the possibility to address the isue to the Romanian court.

  • POSTAL STAMP represents the classic modality to charge for a mail item.
  • TP SYSTEM (paid taxes)
    • represents a specific charging procedure for the Letter Mail service, as for Direct Marketing services and is addressed, by its facilities, mainly to clients that post significant volumes per postage;

    • Mail items travel unstamped, following that, the „TP” symbol, Romanian Post approval number and its availability are to be printed on the front side of the envelope;

    • related fees are globally charged for the entire dispatch;

    • dispatches are conditioned by a minimum volume of 500 mail items for each category, except for legal documents that have no volume limit.

    • TP form - editable

    • TP guide

                      List of postal subunits that accept TP system mail items

 

  • ADVANCE ACCOUNT SYSTEM

payment modality that presumes the client deposits money in advance to CNPR or its regional branches accounts depending on the designed postal subunit.The amount has to be at least equal to the monthly fees representing the services performed. The advance account is charged as the postal services are performed, following that it is constantly supplied.

 

  • INTERNATIONAL REPLY COUPON can be used for an unlimited period of time, in every country member of UPU, as a modality to purchase postal stamps for franking a standard letter mail item in priority regime. International reply coupon selling price is 5,50 lei/ piece (VAT free).

Yes, Cash-on-delivery Eurogiro service that facilitates also International money transfers charged from addressees of postal items accompanied by International cash-on-delivery money orders. Cash-on delivery Eurogiro service is performed for the beneficiaries who reside in the countries the Romanian Post has signed bilateral agreements with.

Eurogiro is the express service by which electronic payments are made in relation with all member countries that joined the Eurogiro payment system. Transit times are 4-5 working days. Service tariff is formed of: 2,50 RON (fixed fee) + 3% of the money order value.

Yes, by using the Eurogiro service, you cand send money to legal persons who are residents. The amount is deposited at the postal counter in EUR, fees are paid in RON.

EUROGIRO Cash International (E.C.I.) Money Order is an international financial service provided by Eurogiro and UPU and is performed via the Eurogiro network that allows clients to send and receive money at the postal counter. The transfer is made in 2 bank working days in fast and safe conditions through the medium of the Eurogiro secured electronic system.

  The tariff is compund of: 2,50 RON fixed fee + 3,5% of the value

  The amount is deposited in Euro, fees are paid in RON.

The addressee must know the name and the surname of the sender, the amount of money (with a margin of +/- 10%), shipping country and the tracking number (MTCN).

The maximum amount to be transferred is 5000 USD (or the equivalent in EUR/RON).

  • The sender requests this service when posting the transfer, in exchange for an additional fee.

  • The service is performed in 41 county seats postal subunits authorized to perform this service.

  • The addressee is contacted by a postal worker in order to establish the currency agreed for the transfer and the delivery time.

Romanian Post is the only Western Union agent that offers the possibility of remitting the amount of money that has been sent at the domicile of the addressee. So, if you want to send money from abroad directly to the domicile of the addressee , you can do this by using the Western Union service in partnership with Romanian Post. 

The zip code must be provided for all electronic monitored items and all the postal items for which tariff reduction is granted for sorting by zip code. In these cases, posting an item is possible under the condition that the zip code is provided for each item.

The services that allow electronic tracking are:

Prioripost (express service)

Ultrapost (door-to-door express service)

Letter mail service that has insured mail as additional service

Letter mail service with acknowledgement of receipt that has insured mail as additional service

Announced parcels

Printed papers service that has insured mail as additional service

Printed papers  with acknowledgement of receipt service that has insured mail as additional service

APPLICATIONS INFORMATION AND DEPOSITS REPRESENTATIONS

Contact

021 9393

021 9393 111 (pentru apeluri din strainatate)

Available daily between classes
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at a normal rate.

Complaints

For home postal, unsound, damaged, or other malfunctions

For delayed international postal, unsound, damaged or other malfunctions

Fill out the complaint form only if you find any delays or malfunctions in the postal services or you encounter other problems within them.

Customer support

Ask a punctual question about what interests you and we will respond to you as soon as possible.

Careful! No complaints are accepted in the Customer Support form. If you want to submit a complaint, use the Internal Complaints and Complaints Forms.

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