Track & Trace

Please enter the item tracking code in the search box below.

 

Search in Romania

A service offered by Romanian Post

I have read and agree to the terms and conditions*
I was informed about Privacy and Security Policy for Personal Data Processing and agree to the processing of personal data:
for postal services*
for marketing purposes (offers, advertisements, inquiries, questionnaires)
We inform you that for the Track & Trace Subscription service, the personal data processing period is 18 months.

To receive email notification need to enter a valid Track & Trace in the above box

Detailed report:

Date
(DD.MM.YYY)
Hour
(HH:MM)
Item status

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  • Romanian Post uses a standard tracking code consisting of 13 characters ( AB123456789CD)
  • The tracking code used by other operators may have a different structure.
  • For mail items sent abroad, the tracking code provides information until exiting the country.
  • The tracking code doesn't provide information regarding the status of the mail item when transiting other countries.
  • For information regarding the status of your mail item in the destination country, please use the tracking module of the national postal operator of the respective country.
  • Want more information about the Track&Trace service? Click here!

File complaints

For delayed, missed, damaged, or other malfunctions.

For delayed, missed, damaged or other malfunctioning international postal items

Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.

ASK INFORMATION

Contact
Attention! we don't take complaints via phone.

021 9393

021 9393 111 (for external calls)

Daily between
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at the normal rate.

Customer support

Ask a specific question and we will answer it as soon as possible.

Attention! Complaints are not accepted through the Customer Support form.
If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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