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Track & Trace

Please enter the item tracking code in the search box below.

 

Search in Romania

A service offered by Romanian Post

I have read and agree to the terms and conditions*
I was informed about Privacy and Security Policy for Personal Data Processing and agree to the processing of personal data:
for postal services*
for marketing purposes (offers, advertisements, inquiries, questionnaires)
We inform you that for the Track & Trace Subscription service, the personal data processing period is 18 months.

To receive email notification need to enter a valid Track & Trace in the above box

Detailed report:

Date
(DD.MM.YYY)
Hour
(HH:MM)
Item status

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Search outside of Romania


If you want to find out the status of a mail item outside the country, you can use an external search engine by accessing this link.

We inform you that the Romanian Post is not responsible for the accuracy of the retrieved information on external tracking platforms nor for the incorrect information submitted by them.

Mail items that can be tracked withinTrack & Trace bear the indicative " C " for postal parcels, " R " for Registered mail items or " VN " for Insured mail items , followed by 9 digits and the country code (US - United States CN - China , SG - Singapore , IT - Italy, FR - France , etc.).

You should know that the time assigned for processing the parcels outside EU ( on the relation with China or other countries ) may delay the delivery time provided by the sender of the postal parcel that you expect to arrive.

Romanian Post is not responsible for these delays .


  • Romanian Post uses a standard tracking code consisting of 13 characters ( AB123456789CD)
  • The tracking code used by other operators may have a different structure.
  • For mail items sent abroad, the tracking code provides information until exiting the country.
  • The tracking code doesn't provide information regarding the status of the mail item when transiting other countries.
  • For information regarding the status of your mail item in the destination country, please use the tracking module of the national postal operator of the respective country.
  • Want more information about the Track&Trace service? Click here!

APPLICATIONS INFORMATION AND DEPOSITS REPRESENTATIONS

Contact

021 9393

021 9393 111 (pentru apeluri din strainatate)

Available daily between classes
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at a normal rate.

Complaints

For home postal, unsound, damaged, or other malfunctions

For delayed international postal, unsound, damaged or other malfunctions

Fill out the complaint form only if you find any delays or malfunctions in the postal services or you encounter other problems within them.

Customer support

Ask a punctual question about what interests you and we will respond to you as soon as possible.

Careful! No complaints are accepted in the Customer Support form. If you want to submit a complaint, use the Internal Complaints and Complaints Forms.

15166301739974.478

14404990748599.284

14404990545201.518
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