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PostCollect is our click&collect solution dedicated to online shops that offers a comfortable alternative for courier delivery. The products ordered online from a virtual shop can be delivered at the postal subunits where the client comes to pick them up whenever he can. PostCollect offers to their clients who own a virtual shop an easy and care free way of picking up the goods. For the first time in Romania, PostCollect is at the disposal of emag.ro clients.
PostCollect offers the possibility of choosing the delivery to be made at a certain location chosen from the list of postal subunits that perform this service. It is designed in such way that it can be easily integrated with the online shopping web pages, offering access to a dynamic postal subunits data base which is permanently up to date.
The service is performed through a VPN network of over 800 postal subunits that have extended working hours, in the evenings and week-ends, too (if the voulmes justify the extended working hours).
Also, depending on the evolution of the ongoing project, the list of the available subunits may be extended.
The product is dedicated to online shops and economic agents that send large numbers of mail items with/ without „cash on delivery” service and is based on commercial agreement only.
Service category: special delivery
Content: goods with/without commercial value.
b. maximum size: 2 m for one side or 3 m for the sum between the length and the largest perimeter measured in a direction other than the length;;
c. maximum weight:31.5 kg
Packaging: The product can be personalised according to the negotiation with the beneficiaries of the signed agreement.
Additional Services: value ensurance, money collection (cash on delivery service), fragile, voluminous and SMS notification.
Value-added services: checking the content at delivery.The client has the option to open the package to check the content.The operation consists in physical verification of the content (if the ordered products are in perfect condition, aren't deteriorated, scratched or any other aesthetic issues), the duration being established according to the partner's requests and activity regulations.
The operation is performed by the addressee in the presence of the postal employee.
Transit times: depending on the date and time given by the sender, but not more than D+1 (D- day of posting)
Track&Trace monitoring: The mail items are monitored in the Track&Trace system through the entire technological flow, from postage until delivery. For this matter, in the Track&Trace application, a new sending code has been assigned: „CC”
Online status supplying: online status is ensured with the aid of the web application service. Items representing a dispatch are identified by their posting number (unique for every dispatch) and order number.
Returning the orders back to the online shops is made in the following situations:
at delivery (the client refuses to pick up the delivery without indicating a reason and/or refuses after opening the package)
after the expiration of the storage period (10 calendar days)
after delivery (if the client returns the expedition under the right of withdrawal regulated in the contract, in a period of time agreed with the contract partner and /or if the client returns the expedition based on the commercial offers offered by the beneficiary ). In this case the client's beneficiary presents the postal item accompanied by the expedition form generated by the beneficiary or it may be listed at the postal subunit.
Arranging a dedicated counter for the postal deliveries in cause and an appropriate signalization in order to reduce the waiting time to pick up the delivery
Providing the necessary personnel at the designated postal subunits to ensure a maximum waiting time at the counter of about 5 minutes ( including the verification of the content by the client );
Working hours of the designated postal sububits may be extended if the revenue justifies the extension.
Integrating the PostCollect application on the online shop site
Reduced delivery time
Dedicated counter inside the postal subuits
Extended working hours if the revenue justifies the extension
The possibility of checking the content at delivery by the client
Providing information regarding the status of the deliveries if a delivery is defined as a PostCollect item for the same addressee based on an unique order on the online shop site.
You can not find an information? Write us an email and we will answer. Complaints can be completed on the links below.
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Contact (Customer support)
021 9393 111 (pentru apeluri din strainatate)
Available daily from
M - F: 0800 - 2000 S: 0900 - 1300
Phone calls are charged at normal rate.