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Express mail service for documents and goods delivering in 91 countries of destination, at tariffs set according to the country and weight levels, for both individuals and legal entities. EMS items are transported using the fastest air routes available, transit time being guarateed. The items are monitored through the entire technological flow, using the Track & Trace system.
Items containing documents are sent in special envelopes bearing the logo and the colors of the service (blue and orange), ensuring priority and efficiency in handling.
Calculate the tariffs for the postal services you want to use.
Find and fill in the zip code on the letters or postcards you want to send in order to arrive safely at destination.
Find the nearest postal subunit regardless where you are, where you live or the location of the headquarter.
Do you want to know the status of a postal item? The Track&Trace system helps you obtain the latest information about the postal items which can be tracked by the use of this system, whether your are the sender or the addressee.
Now you can fill out the form for the postal service you want to use.
Items containing documents are sent in special envelopes bearing the logo and the colours of the service (blue and orange), ensuring priority and efficiency in handling;
EMS envelopes are free of charge and can be found at the access poits.
Ems items are transported using the fastest air routes available, transit time being guarateed.
The items are monitored for the entire operational flow, using the Track&Trace system.
For a large number of destinations of EMS items posted durring the day until 4:15 PM (2:15 PM on Satuardays) at the Express Mail Service access point in Bucharest, the items are introduced in the international circuit the next morning, the delivery to the destination being made according to the rules of the external partners.
For clients posting a large number of items we offer the possibility of signing a commercial contract having flexible and negotiable terms.
minimum size: 90 x 140 mm, with a tolerance of 2 mm;
maximum size: 1,5 m for one side or 3 m for the sum between the length and the largest dimenssion beside the length;
maximum weight at posting: 31.5 kg, taking into consideration also the maximum admitted weight by the destination countries. members of UPU;
maximum weight at delivery: 31.5 kg
When posting a mail item addressed to a non-EU country, it must be subject to customs inspection. The sender shall fill in a customs declaration describing in detail, on his own risk, the content of the mail item in question.
In order to be accepted in the postal network, the mail items must fulfill the following packing conditions:
items must be inserted by the sender in an undamaged package (no cracks or clefts) which must comply with the weight, form and nature of the content as well as to the method and duration of the transportation and must be easy to handle;
the packaging and closing of the postal mailing must protect its content so that it can not be damaged by pressure or consequent handlings and it may not mix up with the content of other postal mailings, and the access to the content must be impossible without the spoliation action to be visible;
the metallic paper clips which serve at closing the mailings must not be pointed nor hinder the performance of the postal service;
it is forbidden to apply to the postal mailings other labels than those regarding the postal services or reusable postal stamps and labels.
postal mailings must have, on the package or wraper, enough spaces to write the service indications and to apply the labels.
Single piece objects having pointed or sharp sides: (e.g. axes, hayforks, scythes, shovels, augers, etc.) the sharp or pointed edge must be properly packed in order to avoid accidents or the deterioration of other objects;
Objects made out of glass and other fragile objects must be packed in a resistant box, filled with proper protective materials. Any rubbing or impact, either between the objects, or between the objects and the box walls, during transportation must be prevented;
Liquids and liquefiable items must be placed in sealed containers. Each container must be placed in a special resistant box, provided with proper protection material, in a sufficient quantity so as to absorb the liquid in case the container breaks. The cap of the box must be secured properly in order to prevent it from opening;
Greasy hardly liquefiable items such as: creams, soft soap, resins, etc., as well as silkworm cocoons for which transportation is less convenient, must be closed in a first package (box, sack, plastic etc.) which must be introduced in a resistant box to prevent any content leakage;
Seeds, flour or other items that can spread shall be protected by:
double package of resistant fabric, sack, plastic material, etc.;
paper bags or double bags introduced in another package made of fabric, sack, etc.;
paper bags, fabric or plastic bags introduced in boxes.
Dry coloured powders such as: aniline blue, are not admitted unless packed in metal boxes perfectly sealed, placed in resistant boxes or wood crates, having absorbing and protecting material between the two packages.
Dry non-coloured powders must be placed in resistant, waterproof containers (boxes, sacks) which must be placed also in a solid box or wood crate.
Live bees must be placed in special boxes in order to avoid any danger. Leeches and parasites, accepted only for international mail, must be similarly packed.
Cinema movies are packed in metal or wood boxes.
Equipment, electronic or precision components, musical instruments (e.g. radios, TV sets, electronic tubes, light bulbs, fluorescent tubes etc.) must be protected by shock absorbing materials, with the possibility of adding additional protection (ex.: boxes filled with expanded polystyrene, sawdust, cotton, paring, corrugated paperboard, etc.). The package shall bear the mention “Vertical” and “Keep away from humidity”.
Precious metals must be packed in a resistant metal box or in a wood case which must have a minimum width of 1 cm for parcels weighing up to 10 kg and of 1,5 cm in for parcels weighing over 10 kg. The package may be made of two sacks with no stiching between them, forming one double package. When counter plated wood cases are used, their width must be limited to 5 mm, provided that the edges are hardened by angle irons.
Organs or anatomic parts sent for analyses must be packed in an inner pack of sealed metal boxes, inserted in wood crates filled with absorbing material (sawdust, cotton, paring, etc.). Only the items sent to analysis laboratories shall be admitted. In case of suspicions regarding the content, the opening of the box is requested upon posting, and if the sender refuses, the item is rejected.
Furs or unprocessed rodent skins shall be posted in common packages. The sender must present the veterinary certificate accompanying the item which must be submitted to the addressee.
The transportation of winter trees (Christmas trees and spruces or ornamental trees) may be possible only if accompanied by legal deeds such as: receipt or invoice from the selling unit. These items are accepted only for domestic mail.
Fresh fruit (apples, pears, quinces, etc.) must be protected by wood or plastic containers and boxes with ventilation holes, in order to prevent the staining of the other items. These items are accepted only for domestic mail.
Admittance requirements - localities where the EMS service is not performed
The right half of the mail item surface is reserved for the addressee’s address which will be written by the sender, on the lower right corner; for applying the postal stamps, the labeling prints or the observations replacing all the above, on the upper right corner.
On a mail item it is permitted to inscribe only the coordinates of one sender and one addressee.
On letter mail items, printed papers and direct mail, the address of the addressee is written on the upper left corner of the envelope.
Mail items presented as envelopes, the sender may write his address on the envelope closing flap.
Mail items presented as rolls or packed in transparent material, the sender may write his Mail items presented folded, under the banderole, the sender writes his address and the addressee’s address on the banderole, separated by a line.
Mail items that have Window envelopes, the addressee’s address is written in the window's area, so that the writing is completely visible and impossible to be moved by several handlings outside the concerned area.
In the case of post cards, the address of the addressee, the labeling prints and the observations or labels are applied on the right half of the mail items, while the sender’s address is written on the special area on back of the mail item or, as the case may be, on the area situated on the left part.
In case a specific postal document is applied on the front side of the mail item, the addresses of the sender and of the addressee are written in the proper rubrics of the document; if the mail document accompanies the concerned mail item, without being applied on it, the addresses shall be written according to the previous provisions; at posting, the sender shall write on the packing his address and the addressee’s address even if there are also written on the postal document applied on the item.
The addresses must be written correctly, completely and legibly, so that the mail items could be delivered at destination or returned to the sender; the writing shall not be in crayon or other writing instruments that do not assure the requested printing quality.
The addresses must be compactly written, without spaces between the letters and without spaces, on the length of the mail item.
The addresses shall be written in Latin and Arabic , without erasures, corrections or bolding.
The name of the destination locality and, as the case may be, the name of the country of destination, shall be written with capital letters.
Mail items accepted without being packed or packed in a material that does not allow the writing of the address and observations in question, the address shall be written on a self-adhesive label or on a paperboard or plate support, which shall be tightened to the item in question.
In order to fill out the addresses, the senders may create their own stamps containing the necessary information and may apply them on the mail item in the places provided in this respect.
Addressee/Sender – name and surname, for individuals, or name in print for legal entities (it is recommended to write also the father’s initial in certain situations);
name of the street (avenue, boulevard, street, alley etc.), building number, flat number, entrance, floor, apartment;
zip code and locality ( for rural areas firstly is written the locality, followed by the municipality)
county or district ( if the locality is the county seat and bears the same name as the county itself, the name of the county shall not be written)
Electronically monitored mail items and mail items for which preferential tariffs are granted for being sorted according to the zip code, shall be accepted at posting only if the zip code is written on them.
If the destination country uses other writing characters, it is recommended that the address is also written in those characters.
In order to identify the addressees (individuals) of domestic mail items which are not sent to their permanent residence, when writing their address there shall be mentioned:
mail items sent at the addressee's working place: after the name and surname of the addressee, there must be written the exact name of the department/division and position of the addressee, followed by the name and postal address of the institution where the addresses works;
mail items addressed to an addressee who is hospitalized or in a detention facility: after name and surname there shall be written any elements that allow the identification of the addressee, meaning the pavilion/ward/room (in case of hospitalization), date of birth and parents' names (in case of detention);
temporary domicile at another individual's place: name and surname of the addressee, name surname, address of the person the addressee lives at (e.g. Gheorghe Nicolae at Petrescu Ilie, followed by the latter's address);
"General delivery" mail items: the addressee's name and surname shall be written according to the personal information on the ID card and the contact point where the delivery must be picked up from, the zip code and county, written within the address;
mail items sent to the P.O. Box : addressee's name and surname, the contact point where the PO Box is rented, number of the PO Box, zip code and county; (for mail items sent to an undisclosed PO Box, it is not necessary to write the name and surname of the addressee);
mail items sent to addressees in military units: the name and surname of the addressee shall be preceded by the military rank and number of the military unit, contact point,zip code and destination county.
There shall not be admitted for posting insured mail items (insured content) addressed to addressees whose addresses or names are written with initials.
E1 - documents form
E1 - goods form
Fill out the forms you need online!
List of localities where the service is available
You can not find an information? Write us an email and we will answer. Complaints can be completed on the links below.
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Contact (Customer support)
021 9393 111 (pentru apeluri din strainatate)
Available daily from
M - F: 0800 - 2000 S: 0900 - 1300
Phone calls are charged at normal rate.
Open list of admitted objects on sender's own risk
Open list of prohibited dangerous goods for international postal items
Open list of restricted objects