Business Solutions > eLetter

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eLetter - Your correspondence is sent in electronic format via an electronic platform, without the need to go to the post office. The mail item is delivered to the recipient in physical format, to one of the postal addresses: the domicile / headquarters address, Post Restant address or the mailbox address. The eLetter service is offered on commercial agreement, with no monthly volume limit.

    File complaints

    For delayed, missed, damaged, or other malfunctions.

    For delayed, missed, damaged or other malfunctioning international postal items

    Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.


    Attention! we don't take complaints via phone.

    021 9393

    Daily between
    M - F: 0800 - 2000
         S: 0900 - 1300

    Phone calls are charged at the normal rate.

    Customer support

    Ask a specific question and we will answer it as soon as possible.

    Attention! Complaints are not accepted through the Customer Support form.
    If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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