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Dear Client,

We inform you that, as from 25.05.2018, the General Data Protection Regulation (EU) 2016/679 entered into force (GDPR).

Under GDPR, processors of personal data may only process the personal data of users based on their consent.

In order to comply with GDPR, the Romanian Post ran an e-mail campaign, informing all its website users about the new regulations and requesting their consent for processing personal data in order to perform postal services, for marketing purposes and for accepting the new terms and conditions of use.

The personal data of the users who did not reply to the e-mail and did not give their consent for processing were deleted.

If you do not find the information saved in your account, this is because GDPR forbids and sanctions the processing of personal data for which there is no registered agreement.

If the system does not recognize your login data, we invite you to create a new account, explicitly expressing your options for processing your personal data.

Thank you for understanding.

APPLICATIONS INFORMATION AND DEPOSITS REPRESENTATIONS

Contact

021 9393

021 9393 111 (pentru apeluri din strainatate)

Available daily between classes
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at a normal rate.

Complaints

For home postal, unsound, damaged, or other malfunctions

For delayed international postal, unsound, damaged or other malfunctions

Fill out the complaint form only if you find any delays or malfunctions in the postal services or you encounter other problems within them.

Customer support

Ask a punctual question about what interests you and we will respond to you as soon as possible.

Careful! No complaints are accepted in the Customer Support form. If you want to submit a complaint, use the Internal Complaints and Complaints Forms.

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