I want to send > International Priority small packages with A.R.

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International priority small package with acknowledgment of receipt (AR) is a postal item containing goods with or without commercial value, to which any documents of correspondence, up to 2 kg, can be attached and follow the technological flow used for letter mail services, as provided by the Universal Postal Convention and the Postal Regulation.

Small package items are defined according to the provisions of GEO 13/2013 regarding postal services, with subsequent additions and modifications.

Postal items containing goods to be delivered outside the European Union, must be posted, both by individuals and legal persons, at the post offices that perform the customs clearance service, in order to carry out the customs formalities for export.
As of June 18, 2019, clients who send international postal items containing goods with or without commercial value (postal parcels, EMS items - merchandise and small packages) are asked to provide an identity card in order to confront the identification data of the sender, written on the packaging and on the form attached to the postal item. After confronting the data and accepting the postal delivery, the authentication document is returned to the client, without a photocopy of it being taken.


In Bucharest and Ilfov county, legal persons who didn't conclude a commercial agreement with C.N. Romanian Post, are to perform the customs clearance formalities, if they post non-EU mail items containing goods that have a value of more than 150E.
In case the respective legal persons opt for carrying out the customs formalities for export through CNPR, carrying out the role of customs commissioner, (authorised to represent them directly in the relation with the Customs Bureau, based on power of representation) , the respective mail items can be posted to any post office in Bucharest and Ilfov county, provided that the sender contacts in advance a customs declarator of CNPR.

Legal persons who concluded a commercial agreement with CNPR for postal and customs clearance services, can submit their non- EU mail items regardless of the value of the goods (under 150E/ over 150E) to any post office in Bucharest and Ilfov county, according to the contractual provisions.
Track& Trace
Do you want to know the status of a postal item? Track&Trace helps you obtain the latest information about the postal items which can be tracked by the use of this system, whether your are the sender or the recipient.

Customize stamp labels


Customize and send postcards in Romania and abroad.

E-money order

Money will arrive  to the recipient  in maximum one day from submission in urban areas and two days in rural localities. The payment is made electronically by bank card, under conditions of maximum security.

File complaints

For delayed, missed, damaged, or other malfunctions.

For delayed, missed, damaged or other malfunctioning international postal items

Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.


Attention! we don't take complaints via phone.

021 9393

Daily between
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at the normal rate.

Customer support

Ask a specific question and we will answer it as soon as possible.

Attention! Complaints are not accepted through the Customer Support form.
If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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