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FAQ

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Romanian Post offers you comfort and security when it comes to paying for both your vehicle registration fee and the release of red plates at the post office counter.

National mail items, containing advertising, marketing or publicity materials, political marketing or electoral publicity (flyers, brochures, adverts, catalogues).

A special service package created to meet the complex needs of companies conducting mail order activities.

Romanian Post offers the possibility to pay for your TV provider, internet, public utilities and other bills at the post office counter.

Romanian Post offers the possibility to pay your television, internet, public utilities and other bills at the postal counters.

Romanian Post is the national postal operator in the field of postal services and is owned by the Romanian state, represented by the Research, Innovation and Digitalization Ministry (93.52% of the shares) and the Property Fund (6.48% of the shares).
Romanian Post performs its activity in the field of postal communications, the main object of activity being the management, development, exploitation of the postal services and the cooperation with foreign similar organizations in order to fulfil these services according to the provisions of the Ordinance no. 13/2013 approved by the Law no. 187/2013 on postal services and granted licenses or authorizations.
Romanian Post is the national operator in the field of postal services, the sole supplier of universal service in any point on the Romanian territory, providing accessible tariffs to all users and high-quality standards.

Romanian Post is active on the free market of value added postal and press services, as competitor, and performs collateral activities required for performing in profitable terms its main objects of activity, namely the foreign trade, supply, research, technological and informational design, medical services, education and social-cultural services, etc.

 
The Company’s object of activity is:
A. Postal services:
I. Basic postal services
II. Other postal services
B. Publishing, printing, trading and depositing the stamps and postal signs in the stamps conservatory;
C.Services similar to the above-mentioned ones and any other activities according to the legislation in force.
The Company is organized as follows: 10 branches (namely 8 Regional Branches with 42 Postal Regional Offices) , Fabrica de Timbre . At country level, there are seven regional transit centres.
The Company is managed by the General Manager and the Board of Directors. The board of Directors consists in representatives of the Ministry of Communications and Information Technology, the Ministry of Public Finance and the Ministry of Labour, Social Solidarity and Family.
Romanian Post holds at the moment a network of over 5.500 postal subunits at national level, distributing weekly over 11 million postal mail items. Over 750 postal offices from the total of 950 computerized postal subunits are included in the Virtual Private Network (VPN).
The computerized network allows the performance of operations under optimum safety requirements, by means of safe computerized systems and private communication networks. The decision to implement one of the safest computerized systems was also determined by the strong competition on certain market segments, this measure leading to the extension of the range of services offered to the customers. Next to the traditional services, the clients have access to new services, based on the newest technologies, such as national and international financial services (On-line Money Order, Electronic Money Order, Western Union and Eurogiro Money Order), E-post (assures the transfer of messages via Internet, including messages from e-mail boxes to postal addresses) or Track & Trace (provides the customers the possibility of electronical tracking of the registered postal mail items). The expansion of the postal offices network that operates in real time, led to concluding partnerships with banking or insurance institutions activating on the local market, landline and mobile telephony companies, as well as with local public administrations. Romanian Post has a solid experience in cashing instalments for partner banks, local taxes and fees, invoices for public utilities (electricity, landline and mobile telephony services, gas).
Registration number with the Trade Registry of Bucharest Municipality J/40/8636/1998, Tax Id Number 427410, IBAN Account RO 23 BPOS 8500 2717 790 ROL 02 BANC POST BRANCH.
Romanian Post is headquartered in Bucharest, 140 Dacia Blvd.

 

Briefly:
Employees: up to 25.000
Postal Subunits: over 5.500
Computerized postal subunits: over 950
VPN network postal subunits: over 750
Country surface: 237.500 km2
Total served population: 21.680.974
Delivery addresses: 7.500.000
 
From its establishment to the present moment, The Romanian Post demonstrates that it was and is, as our slogan says, "part of the life of Romanians". This means responsibility and promptness towards the social and economic role played by the Romanian Post in society, values that have never been abandoned and that continue to guide our entire activity.
 
PURPOSE
We offer high-performance services at all times: from simply sending a letter, to providing modern services based on the latest technologies.
 
VISION
We believe that our vision, that of actively participating in the transition of Romanian society towards a society based on knowledge and technological progress, is one of the foundations of success.
 
 
MISSION
We have been with people for over 160 years and build connections between them, regardless of where they live, work or travel to. Our mission is to remain the leader of the postal services market in Romania.
 
FUNDAMENTAL VALUES
Trust
Tradition
Safety
Performance
REPRESENTATION VALUES
National coverage
Diversity of services
 
PRINCIPLES
Integrity: We act with integrity and honesty in everything we do and keep the promises we make to ourselves and our customers.
Experience: through the experience of past actions we learn to know ourselves better; our activity recommends us as a reliable company and always close to customers.
Respect: respect for customers, colleagues, partners, legislation and the environment is the basis of our development.
Promptness: we are always concerned with becoming efficient, fast and punctual.
Results: the quality of our services is guaranteed by over 5,500 access points and almost 25,000 postal employees.

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For delayed, missed, damaged, or other malfunctions.

For delayed, missed, damaged or other malfunctioning international postal items

Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.

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Attention! we don't take complaints via phone.

021 9393

Daily between
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at the normal rate.

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If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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