I want to send > EMS (Express Mail Service)

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EMS (Express mail service) for documents and goods delivering in 105 countries of destination, at tariffs and weight stages set according to the country, for both individuals and legal persons. EMS items are transported using the fastest air routes available, transit times being guarateed. The items are monitored through the entire technological flow, using Track& Trace.

Items containing documents are sent in special envelopes bearing the logo and the colors of the service (blue and orange), ensuring priority and efficiency in handling.

Postal items containing goods to be delivered outside the European Union, must be posted, both by individuals and legal persons, at the post offices that perform the customs clearance service, in order to carry out the customs formalities for export.
 
As of June 18, 2019, customers who send international postal items containing goods with or without commercial value (postal parcels, EMS items - merchandise and small packages) are asked to provide an identity card in order to confront the identification data of the sender, written on the packaging and on the form attached to the postal item. After confronting the data and accepting the postal delivery, the authentication document is returned to the customer, without a photocopy of it being taken.
 
In Bucharest and Ilfov county, legal persons who didn't conclude a commercial agreement with C.N. Romanian Post, are to perform the customs clearance formalities, if they post non-EU mail items containing goods that have a value of more than 150E. 
In case the respective legal entities opt for carrying out the customs formalities for export through CNPR carrying out the role of customs commissioner  (authorised to represent directly in the relation with the Customs Bureau, based on power of representation) , the respective mail items can be posted to any post office in Bucharest and Ilfov county, provided that the sender contacts in advance a customs declarator of CNPR.
Legal entities who concluded a commercial agreement with CNPR for postal and customs clearance services, can submit their non- EU mail items regardless of the value of the goods (under 150E/ over 150E) to any post office in Bucharest and Ilfov county, according to the contractual provisions.
Tariff calculator

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Search for a zip code

Find and fill in the zip code on the letters or postcards you want to send in order to arrive safely at destination.

Find a Post Office

Find the nearest postal subunit regardless where you are, where you live or the location of the headquarter.

Track&Trace

Do you want to know the status of a postal item? The Track&Trace system helps you obtain the latest information about the postal items which can be tracked by the use of this system, whether your are the sender or the addressee.

Fill out forms

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File complaints

For delayed, missed, damaged, or other malfunctions.

For delayed, missed, damaged or other malfunctioning international postal items

Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.

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Contact
Attention! we don't take complaints via phone.

021 9393

021 9393 111 (for external calls)

Daily between
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at the normal rate.

Customer support

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Attention! Complaints are not accepted through the Customer Support form.
If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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