I want to receive > Customs clearance - individuals

+ -
C.N. Posta Romana SA performs, under the Authorisation no. 618/2013 issued by the National Customs Authority- A.N.A.F., customs formalities on behalf of postal users, carrying out the role of customs commissioner that runs express delivery activities.
The service consists in performing by C.N. Posta Romana SA, as a direct representative of the recipent in customs, the formalities for the free circulation of  postal items received on his behalf: presentation at customs, storage, customs declaration, payment of import rights on behalf of the recipient (customs duties, VAT and/ or excise duty).
To use this service, your presence is not required at any stage of the customs clearance. After performing the customs formalities on your behalf by C.N. Posta Română S.A. - as customs commissioner, the distribution of the items is made to the address written by the sender or to the post office where the respective address is asigned.
This service is currently available only for individuals empowering C.N. Posta Română S.A. to represent them at customs, having the domicile:
  • in Bucharest and  Ilfov county, in the case of the recipients of all categories of postal items (EMS items , postal parcels and small package mail items);
  • outside Bucharest and Ilfov county, in the case of recipients of EMS items and postal parcels.
C.N. Posta Română S.A. intends to extend the customs commissioning service for recipients of small package mail items domiciled throughout the country.
Tariff calculator

Calculate the tariffs for the postal services you want to use.

Search for a zip code
Find and fill in the zip code on the letters or postcards you want to send in order to arrive safely at destination.
Find a Post Office
Find the nearest Post Office according to your location, where you live or where you work.
Do you want to know the status of a postal item? Track&Trace helps you obtain the latest information about the postal items which can be tracked by the use of this system, whether your are the sender or the recipient.
Fill out forms
Now you can fill out the form for the postal service you want to use.



021 9393

021 9393 111 (pentru apeluri din strainatate)

Available daily between classes
M - F: 0800 - 2000
     S: 0900 - 1300

Phone calls are charged at a normal rate.


For home postal, unsound, damaged, or other malfunctions

For delayed international postal, unsound, damaged or other malfunctions

Fill out the complaint form only if you find any delays or malfunctions in the postal services or you encounter other problems within them.

Customer support

Ask a punctual question about what interests you and we will respond to you as soon as possible.

Careful! No complaints are accepted in the Customer Support form. If you want to submit a complaint, use the Internal Complaints and Complaints Forms.

Politica de confidentialitate
Essential SSL