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C.N. Posta Romana SA performs under the Authorisation no. 618/2013 issued by the National Customs Authority, customs formalities on behalf of postal users – individuals as addressees / senders of non- EU postal items as well as payments to the customs authority for the amount of duties (customs duties, VAT and / or excise ) to obtain free circulation for international postal items delivered/sent through the Romanian Post network.
Customs clearance service is now available for individuals who live :
Calculate the tariffs for the postal services you want to use.
Find and fill in the zip code on the letters or postcards you want to send in order to arrive safely at destination.
Find the nearest postal subunit regardless where you are, where you live or the location of the headquarter.
Do you want to know the status of a postal item? The Track&Trace system helps you obtain the latest information about the postal items which can be tracked by the use of this system, whether your are the sender or the addressee.
Now you can fill out the form for the postal service you want to use.
Telephone: ( +4) 0372 163 882/881; fax number: (+4) 021/316 24 83
Working program: Monday – Friday: from 08.30 to 16.30
The distribution of the mail item is to be made at the postal address written by the sender, to the localities part of C.N.P.R. vehicle network or at the assigned postal subunit.
Non-Eu mail items representing merchandise are accepted in all postal subunits from Bucharest and Ilfov county and all postal subunits providing the customs assistance services outside Bucharest and Ilfov county.
However, we recommend natural persons who send goods outside the EU in order to seek duty drawback or exemption from duty ( imported defective goods returned to the sender; goods sent temporarily for repair / replacement under warranty; goods sent for exhibitions / presentations, etc. ) , provide the items to the postal subunits having customs assistance , in order to complete necessary documents for the Romanian customs to register the operation.
Customs clearance service is offered at the price of 20,00 RON (including VAT) /item. The tariff is charged only at import for Non-Eu postal items having a value higher than 10 Euro and for which the customs clearance form is to be filled.
You can not find an information? Write us an email and we will answer. Complaints can be completed on the links below.
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Contact (Customer support)
021 9393 111 (pentru apeluri din strainatate)
Available daily from
M - F: 0800 - 2000 S: 0900 - 1300
Phone calls are charged at normal rate.