Business Solutions > StaiAcasa Plus

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The special delivery solution that allows customers who order goods online to be delivered directly to the door, throughout the country, benefiting from priority in transport, processing and delivery.

StaiAcasă Plus offers your customers a convenient and stress-free alternative to come into possession of online purchases.
With StaiAcasă Plus the ordered products can be delivered directly to the customer's door, through the postal network owned by Posta Romana.
StaiAcasă Plus advantages and benefits
  • coverage network: national;
  • Cash on delivery service  (on request);
  • parcel weight: unlimited;
  • delivery method: at customer's door;
  • Track & Trace monitoring throughout the flow, API integration;
  • computer order management;
  • transit times:
         - D / D + 1: in the same locality and in the rest of the localities in the county (D- day of postage);
          - D + 2 / D + 3: in the rest of the localities nationwide (depending on the agreed time of picking up the parcels from the client's premises).
  • the transport of the products can be packed also in special transport boxes, belonging to the partners;
  • human resources dedicated to performing this service;
  • dedicated distribution HUBs for each sector in Bucharest and county seat;
  • dedicated car fleet.


    File complaints

    For delayed, missed, damaged, or other malfunctions.

    For delayed, missed, damaged or other malfunctioning international postal items

    Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.


    Attention! we don't take complaints via phone.

    021 9393

    021 9393 111 (for external calls)

    Daily between
    M - F: 0800 - 2000
         S: 0900 - 1300

    Phone calls are charged at the normal rate.

    Customer support

    Ask a specific question and we will answer it as soon as possible.

    Attention! Complaints are not accepted through the Customer Support form.
    If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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